FAQ's
Inquiries
Hi there! Please feel free to send us an email at hellostudio.caca@gmail.com or message us in our instagram account @studio.caca for any inquiries.
Payments, Shipping, and Delivery
We accept bank deposit and credit card paypal payments. Your items are shipped 1-2 business days after payment is confirmed. We will inform you via text or email once your order has been shipped. For bank deposit transactions, kindly send us an email at hellostudio.caca@gmail.com with an attached screenshot or photo of the deposit slip. Kindly confirm payment within 2 banking days to avoid having your order cancelled. Please send us an email with the following format:
Subject: Amount_Order #
Name:
Date of Payment:
Bank and Branch:
Bank Accounts:
BDO Account #: 008150092671
Account Name: Jessica Rae D. Siapno
BPI Account #: 4129 2431 26
Account Name: Jessica Rae Dayot Siapno
Same day Shipping
For same-day shipping, kindly select the PICK-UP option upon checkout. This service is only available for orders within Metro Manila. Booking of GrabExpress or Lalamove shall be done by the customer. Kindly pin the location to Tierra Pura Homes, Tandang Sora, Quezon City with contact number 09178427663. We will only entertain pick-ups from 10AM - 5PM Monday-Saturday.
Pre-orders/Out-of-stock Items
Kindly contact us through our instagram account or send us an email regarding your inquiry.
Returns and Exchanges
We accept returns and exchanges on any unused, full-priced merchandise within 7 days after receipt of your purchase. The buyer is responsible for the return shipping fees and payment for initial shipping costs are non-refundable. We only offer store credit refunds.