FAQ's

Inquiries

Hi there! Please feel free to send us an email at hellostudio.caca@gmail.com or message us in our instagram account @studio.caca for any inquiries.

 

Payments, Shipping, and Delivery

We accept bank deposit and credit card paypal payments. Your items are shipped 1-2 business days after payment is confirmed. We will inform you via text or email once your order has been shipped. For bank deposit transactions, kindly send us an email at hellostudio.caca@gmail.com with an attached screenshot or photo of the deposit slip. Kindly confirm payment within 2 banking days to avoid having your order cancelled. Please send us an email with the following format:

Subject: Amount_Order #

Name:

Date of Payment:

Bank and Branch:

 

Bank Accounts:

BDO Account #: 008150092671

Account Name: Jessica Rae D. Siapno

 

BPI Account #: 4129 2431 26

Account Name: Jessica Rae Dayot Siapno

 

Same day Shipping 

For same-day shipping, kindly select the PICK-UP option upon checkout. This service is only available for orders within Metro Manila. Booking of GrabExpress or Lalamove shall be done by the customer. Kindly pin the location to Tierra Pura Homes, Tandang Sora, Quezon City with contact number 09178427663. We will only entertain pick-ups from 10AM - 5PM Monday-Saturday. 

 

Pre-orders/Out-of-stock Items

Kindly contact us through our instagram account or send us an email regarding your inquiry.  

 

Returns and Exchanges

We accept returns and exchanges on any unused, full-priced merchandise within 7 days after receipt of your purchase. The buyer is responsible for the return shipping fees and payment for initial shipping costs are non-refundable. We only offer store credit refunds.